gold tech logo

Request a quote

detail machine

Service range

Our first-class service ensures you achieve the maximum safety for your full process.
The services we offer range from telephone support to repairs and site calls. Thanks to our state-of-the-art and expert staff we can solve almost any request and query. In line with our motto of “The customer has priority”, we adopt a flexible and non-bureaucratic approach to your issue.
We look forward to your enquiry.

Warranty (manufacturer and extended)

In addition to any manufacturer’s limited warranty available on products sold, offers
IT-GOLDTECH optional extended coverage from many manufacturers.
We have also partnered with reliable third-party companies to provide an alternative to manufacturer-supported contracts that offer increased service levels, entirely on-site support staff, and a commitment to keeping your customer satisfied with their machinery purchases.

extended-warranties
support

Pre- and post-sale support

IT-GOLDTECH has a talented team of systems engineers on staff to assist with all the phases of even the most challenging projects. From melting gold process to final product and white glove installation to long term post-implementation support, our team does it all.
We look forward to your enquiry.

Lead Time

Some orders of parts and consumables might be available for shipping within a week, our inventory in Los Angeles, CA helps you to reduce the lead time.
Regarding machinery, we perfectly know that your lead time is important, and reducing it can have a major impact on your business, so we get used to place weekly orders to our Italian suppliers and immediate sales order-processing procedures. The result? Less time wasted on redundant back-office administration, and more time to devote to sales and product development. Some of our customers have even reduced their lead times by up to 30 percent.

lead time
freight

Door to Door Logistics & Transportation Solutions

All our sales are considered EX WORKS, but our dedicated teams can help you on every aspect of your logistics management requirements.
Thanks to our partnership with many Italian freight forwarders, we can help you take control and reduce your freight costs, processing and handling all necessary documents that permit you to speed-up the entire shipping process.

Finance options

Flooring

3rd Party secured financing provides credit lines larger than what can normally be obtained from any supplier.

Credit card and COD

We accept Mastercard, Visa, American Express, and Discover cards as forms of payment for small equipment, spare parts and consumables.

Electronic payments

For your convenience, we also offer the option to pay invoices electronically.

h

Leasing

IT-GOLDTECH partners with a number of leasing companies for added flexibility for all our machinery and equipment.

F
A
Q

Why should you buy from us?

By purchasing from IT-GOLDTECH, you are guaranteed that your purchase will be protected by the manufacturer’s warranty and that you get the local support / service / maintenance provided by our company in all US territory and there will not be any linguistic barriers.

Why is this important?

IT-GOLDTECH is qualified to use, install, commission, and even troubleshoot of all equipment.
We are your first level support, locally, in your State and in your time zone.
We have to go through intensive trainings and seminars in order to qualify as a certified distributor. Our knowledge is updated regularly, as learning never stops. This kind of advanced seminars / trainings our team must participate in are not available for end-users.
The advanced knowledge of an authorized distributor allows them to consult you from the design phase until the project has been done, giving you the most suitable solution for your project. We have in-depth practical knowledge from different kind of process for making jewelry and can rely on the shared experiences of our Italian technician team.

What we ensure you.

Placing orders via IT-GOLDTECH as authorized distributor ensures that you will receive latest state-of-the-art technologies and machinery that come ex-works out of Italian factory.

The high level of service continues after you have made your purchase, and out team can assist you with consulting, commissioning, the shipment, exchange or repair services.

Last but not least, IT-GOLDTECH has a contractual relationship with all Italian brands that represents. Simply put, we are granted official rights to sell machinery and equipment in US territory.

See more

Request a quote

Phone

+1 (424) 413-7720

Address

707 S BROADWAY SUITE 910
LOS ANGELES, CA 90014